Marbel Bet FAQ —
All your Answer Here

No. Each individual may only hold one account on Marbel Bet. If multiple accounts are detected, all associated accounts may be suspended and balances forfeited.

KYC (Know Your Customer) is an identity verification process. For withdrawals above a certain amount, you will need to submit a copy of your National ID or passport. This is done to protect your account and prevent fraud.

On the login page, click the "Forgot Password?" option. An OTP will be sent to your registered mobile number. Use the OTP to set a new password — the entire process takes less than 3 minutes.

Contact Marbel Bet support to request account closure. Responsible Gaming The page also offers a self-exclusion feature, which lets you temporarily or permanently suspend your gaming activity.

Withdrawals on Marbel Bet are typically processed within 5–15 minutes, and no longer than 30 minutes. First-time withdrawals requiring KYC verification may take slightly longer.

The minimum withdrawal on Marbel Bet is BDT 300. Your daily maximum withdrawal limit depends on your account tier (VIP level) and KYC verification status. Standard accounts can withdraw up to BDT 50,000 per day.

Your balance is usually credited within 5 minutes. If it takes longer, please contact Marbel Bet support with your payment transaction ID or a screenshot. We'll resolve it promptly.

No, Marbel Bet does not charge any processing fees on deposits. However, your mobile banking provider (bKash, Nagad) may apply their own service charges — please check directly with the respective provider.

Wagering is the requirement you must meet before you can withdraw a bonus. For example, if you receive a BDT 1,000 bonus with a ×5 wagering requirement, you need to place BDT 5,000 in bets before the bonus becomes withdrawable. Marbel Bet's wagering requirements are among the lowest in the industry.

Marbel Bet pays weekly cashback every Monday. 20% of your previous week's net losses — up to a maximum of BDT 5,000 — is automatically credited to your account, with no wagering requirements.

When someone registers on Marbel Bet using your referral link or code and makes their first deposit, you receive a BDT 500 bonus. There's no limit — the more you refer, the more you earn.

Every bonus has a set expiry period (typically 7–30 days). If the wagering requirement is not met within this period, the bonus is automatically cancelled. Your own deposited funds will not be affected.

Yes. In Marbel Bet's Live Casino, real dealers host games via live video streaming. It is fully fair and verified through third-party audits.

Yes! cricket is the most popular Sports Betting category on Marbel Bet. Place bets on international matches, IPL, BPL, and various other tournaments — including live match betting.

Marbel Bet's Fish GamesCatch bigger fish to earn more points and rewards. Use a variety of weapons to hunt fish, and take down special boss fish for the biggest prizes.

No. Marbel Bet never sells your personal information to third parties. Data may only be shared with regulatory authorities when required by law. For more details, please read our Privacy Policy See.

If you notice any unusual activity on your account, change your password immediately and contact Marbel Bet support. Our security team will act swiftly.

To improve your mobile gaming experience: clear your browser cache, use a stable internet connection (WiFi or 4G), close background apps, and make sure you're using the latest version of your browser.

Open marbelbet.pro in Chrome → tap Menu (⋮) → select "Add to Home screen" → confirm. You can then launch the site directly from your home screen, just like an app.

Live chat responses typically take 2–5 minutes. Email queries are answered within 2–4 hours. For urgent matters, we recommend using live chat.

Submit any complaint to Marbel Bet support in writing. We take all complaints seriously and aim to resolve them within 48 hours. A tracking number will be provided for your complaint.

Go to "Responsible Gaming" in your account settings and activate self-exclusion. You can choose a period ranging from 1 day to permanent. During this time, no bets or deposits can be placed.

No. Marbel Bet strictly prohibits service to anyone under the age of 18. Age verification is carried out during registration, and ID documents may be requested in suspicious cases. We take every possible measure to prevent underage gaming.